In rare cases your app may have trouble connecting to our servers or a bug might be affecting your workflow. For a quick fix, you can restart your app using the following steps:
How to restart your app
Before you restart please let us know your issue by "Chatting with Us" in the Help Menu (bottom-right). Sending a screen shot / recording and brief explanation of the problem would be very helpful!
To restart click on your user profile icon (find it in bottom-left on desktop, top-right on mobile)
Go to Settings
Click on "Restart app"
That's it, your app will restart and get fresh data from our servers