I'm missing a card!

Here's what to do if you can't find a card.

Updated over a week ago

On a rare occasion you may have trouble locating a card you wrote. Here is a few steps that can hopefully help you find it: 

Every card you have access to can be found in your Home, so navigate over to there and have a look. Make sure your sort is set to 'Recent' or 'Last Edited' – if you view your cards in another sort order, sometimes new cards will be hiding in amongst other cards.

If you still have no luck, check the filters and make sure none of them are active, as you may be unintentionally hiding it! Conversely, the filters also support full-text search, so you quickly filter for keywords if you have a lot of cards. 

Check your junk

It's happened a couple times, where users have accidentally junked a card and not realised. Fortunately, it's super easy to find and restore these cards, just head over to Junk.

Restart App

This will reset the cache of the app, so before proceeding make sure all of your cards have synced properly. Click on your User > Settings > Restart App.


Still having no luck? Contact us using the in-app messenger and we will see what we can do! 😄 

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